Return & Refund Policy

At ESPOSENDE, we are committed to providing high-quality sofas and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

- Returns are accepted within 7 days of delivery.
- The product must be unused, undamaged, and in its original condition with all tags, packaging, and accessories intact.
- Customized or made-to-order sofas are not eligible for return, unless there is a manufacturing defect.

2. Damaged or Defective Products

- If your product arrives damaged or defective, please notify us within 24 hours of delivery with photos or videos as proof.
- After verification, we will offer a replacement or full refund at no extra cost.

3. Return Process

- To initiate a return, contact our support team at [your email Customer care mail id tula banvun deto] with your order details.
- Once approved, our team will arrange a pickup or guide you on the return process.
- Ensure the product is properly packed to avoid damage during return transit.

4. Refund Policy

- Refunds will be processed after the product is received and inspected.
- The refund will be credited to the original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Cancellation Policy

- Orders can be cancelled within 24 hours of placing the order.
- Once the order is processed or shipped, cancellation may not be possible.

6. Non-Returnable Items

- Customized sofas
- Products damaged due to misuse or improper handling by the customer

7. Contact Us
For any queries regarding returns or refunds, please contact:
Email: emailtoesposende@gmail.com

Phone; +91 8451026637

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Thank you for choosing ESPOSENDE. We value your trust and strive to deliver the best quality products and service.